If you wish to contact us, please do so using the information below:
NLA Ltd,
City Business Park,
Dundalk Road,
Castleblayney A75 YR66
Co. Monaghan,
Ireland
Tel: +353 (0)42 974 3957
Email: info@sorentoshoes.com
Opening Hours: Monday to Friday 10am - 5:30pm.
Outside these hours please email.
Online Returns
If you are not completely satisfied with your purchase, you can return it within 14 days of purchase in its original condition and packaging. The box including any labels should not be defaced or damaged in anyway. We will refund the product price but unfortunately we are unable to refund any postage costs incurred returning the product. Please ensure your name and address are clearly visible on the returns form.
We recommend that you obtain proof of delivery for your return as we are not liable for goods lost in transit.
Please be advised that due to the nature of the highly beaded decoration/ sequins / jewels of some products, some small beads and trims will become loose during normal wear and tear and are not a manufacturing fault. Please note unless the description states otherwise our products are not waterproof.
Our returns address:
NLA Ltd
City Business Park,
Dundalk Road,
Castleblayney A75 YR66
Co. Monaghan,
Ireland
Faulty Products
You must notify us of any product that you deem to be defective or not of satisfactory quality within 7 days from the date of delivery. We shall be under no liability in respect of any defect arising from wear and tear, willful damage, negligence, abnormal usage conditions, failure to follow our instruction, misuse or alteration or repair of the ordered goods without our approval. We reserve the right to vary these terms and conditions at any time but, in respect of any ordered goods, the terms and conditions which apply shall be those which you accepted when you placed your order.
Delivery
Once the payment for your goods has been cleared we will then dispatch your goods for delivery. If the goods happen to be out of stock we will advise you through email and make alternative arrangements accordingly. We endeavour to pick your order and place with courier in between 2 - 3 working days. However we are reliant upon third party carriers such as DHL, UPS and DPD and so cannot be held liable for any delays and or loss caused by delays.
Security and Payments
All transactions which take place on our website are processed securely through Stripe payments. All your payment details are held on Stripe secure servers and so we have no access to any of your card or payment details.
Privacy Policy
Information which is held at Sorento Shoes is the name of customer, delivery address, email and telephone number to get in contact. Sorento Shoes will not release any of the customers information to third parties unless it is given that we are providing you with a service such as your address so that the item can be delivered to your address.
Cancellations
We reserve the right to cancel an order at any time.
Complaints
At Sorento Shoes we strive to consistently adhere to high standards and offer an excellent service. If for whatever any reason you are dissatisfied with the service we have provided you, please let us know. We need to know if things do go wrong so we can rectify these going forward. We are dedicated to customer service and take all complaints very seriously. If you have any complaints or concerns you can contact us by:
Tel: +353 (0) 42 974 3957
Email: info@sorentoshoes.com
